Returns & Exchanges

At AYNÉ, we want you and your four-legged companion to love every piece. We understand that sometimes a different size or style may be needed, and we're happy to assist you.

Returns

We accept returns within 14 days of delivery, provided that all items meet the following conditions:

• Unused, unworn, and in their original condition.

• Free from scratches, damage, or any signs of wear.

• Returned with all original packaging and included accessories.

Due to the delicate nature of leather, items showing signs of use, wear, or damage are not eligible for return.

Please note: Original shipping charges are non-refundable. Customers are responsible for return shipping costs, except in cases involving defective or incorrect items.

Once your return is received and inspected, we will notify you of its approval. Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.

Exchanges

We are pleased to offer complimentary exchanges within 30 days of delivery, subject to product availability.

If the fit isn't quite right, we'll gladly help you find a more suitable size or style.

To qualify for an exchange, items must be unused, unworn, and returned in their original condition and packaging.

• Customers are responsible for shipping the original item back to AYNÉ.

• AYNÉ covers the shipping cost of the replacement item within the United States.

• Exchanges are subject to availability.

Our goal is to ensure every piece feels as exceptional as it looks.

Damaged, Defective, or Incorrect Items

Every AYNÉ piece is selected with care. If your order arrives damaged, defective, or incorrect, please contact us within 5 days of delivery, whenever possible.

Include your order number and clear photographs of the issue so our team can assist you promptly.

We will review your request and arrange an appropriate resolution, including a replacement or refund when applicable, at no additional cost to you.

This reporting timeframe does not limit any rights you may have under applicable law.

How to Request a Return or Exchange

To initiate a return or exchange, please email us at:

hello@ayne.com

Please include:

• Your order number.

• The reason for your return or exchange.

• The size or style you would prefer, if requesting an exchange.

• Photographs, if applicable.

Our team will review your request and provide instructions for the next steps.

Please do not send items back without first contacting us for return authorization.

Additional Information

• Returns and exchanges must meet the eligibility requirements outlined above.

• Refunds are issued to the original payment method after an approved return has been inspected.

• Shipping charges are non-refundable unless otherwise required by law.

• Nothing in this policy limits your rights under applicable consumer protection laws.

Thank you for choosing AYNÉ. We appreciate the opportunity to be part of your everyday adventures.