Shipping policy

Shipping & Delivery

At AYNÉ, every order is prepared with care. We believe the experience of receiving your new accessories should be just as special as the everyday adventures you'll share with your four-legged companion.

All AYNÉ orders are shipped from Florida, USA.

Order Processing

Please allow 1–3 business days for your order to be processed before shipment.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays. Orders placed on weekends or holidays will begin processing the following business day.

Once your order has shipped, you will receive a confirmation email with tracking information.

During holidays, promotional events, or periods of high order volume, processing times may be extended.

Please allow 24–48 hours for tracking information to update after shipment.

U.S. Shipping Only

AYNÉ currently ships exclusively within the United States. We do not offer international shipping at this time.

We offer the following shipping options:

Standard Shipping — $12.99

  • Flat-rate shipping on eligible U.S. orders.

  • Estimated delivery within 3–7 business days after shipment.

  • Processing time is not included in the estimated delivery window.

Expedited Shipping — $19.99

  • UPS 3 Day Select, where available.

  • Estimated delivery within 3 business days after shipment.

  • Our standard 1–3 business day processing time applies before shipment.

Complimentary Standard Shipping — Orders Over $150

Enjoy complimentary standard shipping on eligible U.S. orders over $150.

The free-shipping threshold is calculated based on the order subtotal after discounts and before applicable taxes.

Available shipping methods and final charges will be displayed at checkout.

Shipping Carriers

We primarily use UPS for domestic shipments.

USPS may be used for PO box addresses and shipments to Alaska, Hawaii, and Puerto Rico, depending on service availability.

Please note that deliveries to Alaska, Hawaii, and Puerto Rico may require additional transit time.

Delivery Times

Delivery estimates begin once your order has been transferred